We want every Bikhata piece to feel right. If there is a problem with your order, contact us within 7 days of delivery.
Eligibility
An item may be considered for return or exchange when it is unworn, unwashed, unaltered, and in its original condition with all tags and packaging. Proof of purchase or the order number is required.
Items We Cannot Accept
- Items worn, washed, altered, stained, damaged after delivery, or missing tags
- Personalized or custom-made items, unless defective or incorrect
- Items marked final sale or non-returnable at the time of purchase
- Requests submitted more than 7 days after delivery
Size Exchanges
Size exchanges are subject to availability. Once your request is approved, we will provide return instructions. Customers are normally responsible for return delivery costs for a size or preference change.
Damaged, Defective, or Incorrect Items
Contact us promptly with your order number and clear photos. If we confirm that Bikhata or the delivery process caused the issue, we will arrange an appropriate replacement, exchange, or refund and advise you about delivery costs.
Refunds
Approved refunds are issued after the returned item is received and inspected. Refund timing and method depend on the original payment method and the payment provider. Original delivery charges are not normally refundable unless the item was defective, damaged on arrival, or incorrect.
How to Start
Email bikhataa50@gmail.com or visit our Exchange Request page. Do not send an item before receiving approval and return instructions.
Last updated: August 25, 2026